Privacy Policy

Privacy Policy

At Olivia Boutique we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use and share your information when you visit our website at olivia-boutique.co.uk or make a purchase from us.

Please read this policy carefully. If you have any questions please contact us at support@oliviaboutique.co.uk

1. Information We Collect

When you visit our website or place an order we may collect the following information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely — we do not store card details)
• IP address and browser information
• Purchase history and browsing behavior on our website
• Email engagement data such as opens and clicks

2. How We Collect Your Information

We collect information in the following ways:

• When you place an order on our website
• When you create an account
• When you sign up for our newsletter or marketing emails
• When you contact us via email or our contact form
• Automatically through cookies and tracking technologies when you browse our website

3. Klaviyo — Email Marketing & SMS

We use Klaviyo as our email marketing and customer communication platform. Klaviyo helps us send you order confirmations, shipping updates, promotional emails and personalized marketing messages.

By placing an order or signing up for our newsletter you acknowledge that your information will be shared with Klaviyo for the purposes of:

• Sending transactional emails such as order confirmations and shipping notifications
• Sending marketing emails and promotional campaigns
• Tracking email engagement such as opens, clicks and conversions
• Building personalized customer segments and automations based on your shopping behavior
• SMS marketing if you have opted in to receive text messages

Klaviyo stores and processes your data in accordance with their own Privacy Policy which can be found at klaviyo.com/legal/privacy-notice

4. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Communicate with you about your purchases
• Send marketing and promotional emails if you have opted in
• Improve our website and customer experience
• Comply with legal obligations
• Prevent fraud and protect our business

5. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with trusted third party service providers who assist us in operating our website and serving you, including:

• Shopify — our ecommerce platform
• Klaviyo — our email and SMS marketing platform
• Payment providers — to process your transactions securely
• Shipping carriers — to deliver your orders
• Legal authorities — if required by law

All third party providers are required to keep your information confidential and use it only for the purposes we specify.

6. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect data about how you use our site. Cookies help us:

• Remember your preferences
• Analyze website traffic and performance
• Deliver personalized marketing content
• Track conversions from our advertising campaigns

You can control cookie settings through your browser at any time. Please note that disabling cookies may affect the functionality of our website.

7. Email Marketing & Unsubscribing

By placing an order or signing up on our website you may receive marketing emails from us. Every marketing email we send includes an unsubscribe link at the bottom. You can opt out at any time by clicking this link or by contacting us directly at support@oliviaboutique.co.uk

Please note that even if you unsubscribe from marketing emails you will still receive transactional emails related to your orders.

8. SMS Marketing

If you have opted in to receive SMS messages from us your phone number will be used to send you promotional messages, order updates and exclusive offers. You can opt out at any time by replying STOP to any message you receive from us.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations. If you would like us to delete your data please contact us at support@oliviaboutique.co.uk

10. Your Rights

Under UK data protection law you have the following rights:

• The right to access the personal information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your personal information
• The right to object to how we use your information
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights please contact us at support@oliviaboutique.co.uk

11. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss or misuse. All payment transactions are encrypted and processed securely through our payment providers.

12. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data please contact us at:

Olivia Boutique   support@oliviaboutique.co.uk   olivia-boutique.co.uk